We just got Directv installed with a Genie. The installer said we can click on a plus sign channel and be able to go back up to 72 hours. He also said we could select a show with an arrow and it will take us back to the beginning of a show. But those don't work. When we try to rewind we get a message that says it's not ready for download and it may take up to 3 hours. But it is now 10pm and it was installed at 9 am this morning. Does anyone know what the problem could be? Of course it's the weekend so we can't call the installer for help until Monday. Thanks!
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