I received an HR34 in April along with two C31s, and I am having a freezing issue. The picture freezes intermittently and sometimes the stream is the problem, but most of the time I can reverse back before the freeze and the freeze does not happen the second time I view the video stream.
I am not alone, because my boss the CFO has an HR34 that has the same identical problem and his boss the CEO of the company also has an HR34 that has the same problem, so it appears to be either a hardware generation issue (chip) or more likely a software issue.
I have worked in the IT industry for 40 years in numerous roles from a production programmer to a System/Network Administrator on IBM, NCR, Burroughs, Control Data, DEC, and Personal Computers since 1980 and based upon my experience, I believe it is very likely a software issue.
I goggled “HR34 Freeze” this evening and found numerous posts, but all of the posts associated with the DirecTV forum had been removed, which leaves me to suspect that DirecTV doesn’t want this issue to be widely known.
All that I request is that DirecTV quit adding features and Apps like the incredible buggy Pandora App, and concentrate on fixing the basic DVR functionality first and foremost.
If you have had this problem solved, then please post a solution, because DirecTV level 1 support personnel just read scripts like most of the world’s technical support personnel do today.
I guess it would be appropriate to add that I have been a DirecTV customer for 17 years, have owned nine DVRs since I first purchased my first DVR in May of 2000 (a Sony TiVo). I currently work as a System/Network Administrator as one of three IT employees for a company with annual sales of 45 million dollars. I was previously an independent consultant for 20 years as both a Microsoft and a Cisco partner. And I have always sold DirecTV as a great company and TV service to friends, family, and strangers alike.
UPDATE: First an apology is in order. My freezing problem disappeared sometime ago, all on its own, fixed by the replacement of the HR34 with a HR44 and a software update.
Message was edited by: Tim Beckner